IT Help Desk Technician - L1 or L2

Helpdesk IT Service Technician - L1 or L2

Location

Lakes Region, NH Job Type: Full-Time | Salaried (Pay based on experience)

About Lakes Region Computer (LRC)

For 30 years, LRC has proudly delivered professional and personable technical services across New Hampshire’s Lakes Region. We specialize in IT managed services, consumer tech support, and Verizon solutions. Our mission is to provide reliable, customer-focused service to clients in a wide range of industries.

We are excited to continue growing and are looking for a motivated, IT Help Desk Technician to join and grow with our team.

Their goal is to assist end-users (clients) who experience technical issues with their hardware, software, or network systems.

Responsibilities

• Provide remote or phone-based technical support for desktops, laptops, printers, and peripherals.
• Independently troubleshoot and document incidents related to hardware and software issues, reported by users or automated systems.
• Escalate to higher tiers when needed and independeltly follow through on support tickets in a timely and professional manner.
• Handle sensitive and legally protected information with confidentiality and care.
• Maintain accurate and thorough documentation of client interactions and technical resolutions.
• Support and maintain an organized, proactive service environment.

Required Skills & Qualifications

• 2+ years of IT experience or a relevant portfolio demonstrating technical proficiency.
• Associate’s degree, technical certifications, or equivalent experience.
• Excellent customer service and communication skills—both written and verbal.
• Strong proficiency with Windows workstations, including, but not limited to; Troubleshooting software or hardware issues, file shares, printers, VPN clients, and Remote Desktop connections.
• Microsoft 365 Administration Experience (Intune, Entra ID/Azure AD, and SharePoint).
• Familiarity with Windows Active Directory en...