Help Desk Support Technician, Tier II (Stamford, CT)

### Description

*Internal Title: Technical Support Analyst, Tier II*

The primary responsibilities for this position are handling second level support in Managed Services team. Respond, troubleshoot, generate and update service cases for BCS365 clients. The technology includes but is not limited to enterprise Desktops Systems, Collaboration Tools, Cloud Applications, Cloud Security, AD Services and Network Components.

Key Considerations

* Must be authorized to work in the U.S. * This is a full-time, direct hire position. * Schedule: Monday - Friday, 8:00 AM - 5:00 PM (ET). * This position requires on-site support in Stamford, CT. Only candidates living within reasonable driving distance (no more than one hour) will be considered. * Hybrid: 2 days/week on-site support in Stamford, CT & 3 days/week remote support. * Compensation Disclaimer: The pay range listed for this position is based on market data and reflects the company’s good faith estimate of what it reasonably expects to pay. Actual compensation may vary depending on geographic location, relevant experience, and other job-related factors. This range also accounts for potential growth and progression within the role. Final compensation will be determined after a successful interview process and may be discussed in more detail during later stages.

### Essential Duties and Responsibilities

Responsibilities

* Provide Information Technology Support (ITS) relating to desktop technical issues involving Microsoft’s core business applications, operating systems for PC (Windows 7+), MAC (OS X) and peripherals. * Function as the first point of contact to the customer for all types of service requests. * Required to be on Phone Support when not actively working a case. * Process service requests as they arrive through direct customer call or other communication vehicle. This includes but not limited to: + Create new cases in ticketing system: Obtain and evaluate...