Help Desk Support Technician

About Prime Data Centers

Prime Data Centers develops, acquires, and operates data centers for some of the world's largest enterprises. A private firm owned by a group controlling $6 billion in assets, with a 15-year tenure in technology and real estate development, Prime provides customers with ownership options and dynamic leasing models, defining a true corporate partnership.

About the role

Help Desk Support Technician

The Help Desk Support Technician is the first line of technical support for Prime Data Centers employees across on-site and remote locations. This role handles day-to-day hardware, software, and connectivity issues that keep our operations running across Denver headquarters and remote company facilities. The ideal candidate brings strong technical skills, a customer-first attitude, and the discipline to work independently in a fast-paced, mission-critical environment.

What you'll do

Technical Support & Troubleshooting

• Serve as primary point of contact for Tier 1 and Tier 2 support via phone, email, chat, and in-person
• Diagnose and resolve issues with Windows and macOS endpoints, Microsoft 365 apps, printers, peripherals, and VoIP phones
• Provide remote troubleshooting for distributed and work-from-home employees using remote desktop tools
• Escalate complex issues to senior IT staff with thorough documentation of all diagnostic steps taken

Endpoint Deployment & Configuration

• Image, configure, and deploy laptops and desktops to company security baselines
• Enroll devices in MDM platforms; apply compliance profiles and security policies
• Install, license, and configure business applications for end users
• Coordinate with vendors for procurement, warranty claims, and equipment returns

Access & Identity Management

• Provision, modify, and deprovision accounts in identity management platforms and connected SaaS applications
• Manage role-based access to business systems, shared mailboxes, d...