Help Desk Support Level 2 - Managed Service Provider

Summary

Our client is a leading IT Solutions Company located in Puerto Rico and they are in need of a Fully Remote Help Desk Support Level II Technician, who is bilingual (English/Spanish) . A qualified candidate would have both proven experience with technology and outstanding personal communication skills. You should enjoy building solutions that leverage technology to meet a client’s business needs.

Duties & Responsibilities

* Work with sales to provide pre- and post-sales support, including tasks such as discovery meetings, site visits, proposals and presentations, technical assessments, implementation, and ongoing technical account management. * Deploying and managing Windows Servers and Active Directory * Designing Local Area Networks * Implementing and monitoring network security * Optimizing and maintaining network software and hardware * Building and deploying file servers and cloud computing solutions * Configuring and deploying VOIP solutions * Performing network infrastructure troubleshooting * Manage Microsoft Exchange Server * Telephone solutions * Monitors alert systems and take appropriate action as per guidelines. * Ability to use various messages in an event log to affect repairs. * Receive escalated service requests requiring an enhanced response. * New User On-boarding

Qualifications & Requirements

* Must be competent in English & Spanish, oral & written. * Minimum of 4 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory * 2-3 years of experience in a client-facing environment such as sales engineering * Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology * Possesses strong organizational and time-management skills * Experience writing proposals for and implementation of technical solutions to fulfill business needs * Results-oriented, self-motivated, energetic, professional, reliable, and a team player * Strong understanding of technology and business productivity systems * Experience with RMM (remote monitoring and management) tool a plus * Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills * Sales training experience is a plus * Having worked in an MSP environment is a major plus.

Ideal Qualifications (not required)

* CompTIA Net+ and/or CompTIA Security+ * MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert) * CCNA or CCIE-Cisco certifications a real plus

Our client offers challenging work, career opportunities, a pleasant work environment, and ongoing training.