Junior System Administrator

THIS ROLE IS FULLY ON SITE AND DOES NOT OFFER REMOTE OR WORK FROM HOME

Summary of Responsibilities

Provide system administration support and serve as a primary escalation point for end-user technical issues across the organization’s Microsoft 365, Windows, and Linux server environment. Assist senior systems and network administrators with the administration, maintenance, security, and monitoring of on-premises and cloud infrastructure — including identity, email, endpoint, server, and network services — to ensure reliable, secure, and optimal performance. Works under the general supervision of the Technical Services Manager.

Primary Duties

• Serve as the primary escalation point for the Help Desk Technician — receiving, prioritizing, documenting, and resolving escalated requests through the IT ticketing system, and performing post-resolution follow-up to confirm satisfaction.
• Install, configure, test, maintain, monitor, and troubleshoot end-user workstations, laptops, and related hardware and software, including operating-system and application deployment and imaging.
• Assist senior administrators in administering the Microsoft 365 environment — Exchange Online, Teams, SharePoint, and OneDrive — including user account provisioning, changes, and deprovisioning, and license assignment.
• Perform identity and access management tasks on the company’s Okta single sign-on (SSO) and multi-factor authentication (MFA) platform, federated with Microsoft 365 / Entra ID — including onboarding and offboarding, group membership, password resets, and MFA enrollment and troubleshooting.
• Deploy, update, and support endpoint security agents (Carbon Black EDR); monitor and respond to EDR alerts; and assist users with security awareness, phishing reporting, and the email-security platform (Mimecast).
• Assist senior administrators with the setup, maintenance, and monitoring of network and server infrastructure, including DHCP, DNS, and proper IP address m...