Network Engineer

This is a remote contract position with a network consulting firm providing support services to clients. This person will receive technical support tickets regarding service requests from our clients. Work will be part-time on an as needed basis. Travel will be possible but optional to individual client sites. Primarily, the work will be performed remotely. We are looking for someone with strong experience supporting networks and end-users, excellent communication and interpersonal skills, and can provide exceptional customer service. This is a job for someone with hands-on network experience and is willing to do the work that is required to excel in this field. You must be extremely reliable, trustworthy, and pay close attention to detail. This job has the potential to become a full-time position.

Requirements

• A high-level Server/Network/Workstation Administrator with at least 4 years of customer service and technical experience.
• Experience with MS365 Admin Centers, Exchange, Entra ID, Purview, SharePoint.
• MS365 user creation, license assignment, password reset, group memberships, MFA configuration.
• Experience with email flow troubleshooting – MX, SPF, DMARC, DKIM, bounce-back analysis.
• Experience with Proofpoint and Barracuda a plus.
• Experience in Windows 11 optimization, malware, and PUP removal.
• Able to configure and support Microsoft Windows Server Operating Systems including Active Directory user management, DHCP, DNS, RDS, RRAS, Group Policies.
• Knowledge of iPhone and Android devices, installing apps, configuring MS365 Exchange accounts, configuring MS and Google Authenticator apps.
• Solid Knowledge and working experience with backup technologies including DATTO BCDR, cloud based agents, OneDrive Sync.
• Knowledge of Antivirus applications, primarily Symantec Endpoint Security and ESET Advanced Protection.
• Client network management, SMB and network printing, drive mapping, credential management, domain join.
• Strong knowledge of TC...