Help Desk Specialist I - Clinical Applications

Base Pay Range

$17.73 - $28.50Job Description:

The Help Desk Specialist I - Clinical Applications position for Nuvodia is a regular, full-time position 40 hours a week, daytime schedule on: Fri(8hrs), Sat(12hrs), Sun(12hrs), Mon(8hrs). This is a fully remote position.

Summary

As the initial phone contact for clients, the help desk employee collects detailed information and prioritizes service requests in order to determine resolution or a method of escalation.

General Description

The Help Desk Specialist I employee must be able to work effectively and efficiently to identify and resolve multiple high priority issues in a fast-paced office environment with constant interruptions and continual deadlines. This position must demonstrate professionalism to the client in order to positively affect customer’s impression of our support. This position must have excellent organizational skills, a sense of urgency, the ability to make good decisions, and the skills needed to effectively prioritize tasks.

Essential Duties / Responsibilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions*:*

Daily Responsibilities

• Provides remote and on-site technical support in a clinical setting, as necessary.
• Follow security guidelines determined by the industry and management.
• Maintains appropriate technical documentation necessary for support, training, and analysis.
• Proactively identifies areas for solution improvement – including workflow, configuration, or application changes.
• Enters, prioritizes, and escalates service tickets via the ticket system.
• Works directly with customers, via the phone, onsite, and online, to provide services and help resolve comp