Help Desk Administrator

OCES is growing!

We are expanding to 11 more towns covering the south shore area, including Quincy, Braintree, Weymouth, etc. *APPLY NOW during this exciting time!*

OCES

supports elders and individuals with disabilities by providing vital information and coordination of services. By promoting healthy, save lives for our consumers, we hope to allow them to stay as active and engaged in their lives and in their own communities for as long as possible.

To that end we are seeking an Help Desk Administrator to provide "Help Desk" services and assist users with application-related and equipment-related problems. Great entry level IT opportunity for the right person!

What you will do

• Track help desk requests and ensure closure in a timely manner.
• Assist with hardware installations and software implementations.
• Collaborate with team to provide support to onsite and remote users.
• Troubleshoot hardware and software issues.

What you will bring

• Associate degree in computer-related discipline (Bachelor's degree preferred).
• Current IT certifications (i.e., CompTIA A+, CCNA, Microsoft Fundamentals, etc.) preferred.
• Experience in a networking environment.
• Ability to assess issues and determine priority.
• Ability to learn new applications quickly.
• Ability to travel and reliable means of transportation.
• Excellent troubleshooting skills.
• Excellent communication skills.
• Knowledge of Citrix and Virtual Environments preferred.
• Knowledge of database concepts and practices.

What you'll get

• Ability to work with an enthusiastic team of like-minded individuals.
• Opportunity to develop professionally in your chosen career.
• Great work/life balance: 35-hour work week with some flexibility; standard M-F workweek; hybrid work environment (home, office, and home visits).
• Exceptional benefits: health benefits available on day 1; generous paid time off policies; company paid LTD and life insurances;...