Field IT Support Consultant

Teksetra is a successful, 52-year-old company with a rich history in serving multiple industries, including financial, retail, education, healthcare, and government, with innovative technology solutions, evidenced by an impressive list of partners and customers.

Job Summary

We are seeking a full-time Information Technology Professional to provide our customers with onsite IT support. An ideal candidate for the Information Technology Professional position is an organized, analytical person with strong technical and troubleshooting skills. They will be able to multitask effectively and be able to communicate confidently and professionally. This position is based in Farmington, MO with additional travel to surrounding areas. There will also be required periodic travel to our main office in St. Peters, MO.

Responsibilities + Skills

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● Provide on-site technical support for a wide range of IT equipment, including desktops, laptops, servers, printers, and network hardware.

● Troubleshoot hardware issues such as computer components, peripherals, and network devices to restore functionality swiftly.

● Diagnose and resolve software problems related to operating systems, 3rd party applications, and enterprise tools like Intune, GPO, and other RMM tools.

● Manage network troubleshooting tasks involving LAN/WAN connectivity, TCP/IP configurations, DNS settings, VPN access, hardware firewalls, and network switches.

● Support Active Directory management tasks such as user account provisioning, password resets, group policy application (GPO), and permissions management.

● Assist with the deployment and configuration of IT infrastructure components including servers (Windows Server), network devices, and workstations.

● Provide onsite and remote support to new and existing customers.

● Maintain high level of customer satisfaction.

● Ability to communicate confidently and professionally with team members and customers.

● Possess strong troubleshooting skills...