Computer Help Desk Technician

We are currently seeking a Computer Help Desk Technician for the School District of Washington. This is a full-time, benefits-eligible position. The starting pay range is $19.97 - 24.09 per hour, depending on experience.

Job Title: Computer HelpDesk Technician

Department: Technology

Reports To: Department Supervisor

FLSA Status: Non-Exempt

Salary Grade: Hourly

Calendar: 12 months

Note: Critical features of this job are described under the headings below. They may be subject to change at any time due to reasonable accommodation or other reasons.

POSITION SUMMARY

(*Primary purpose of job)*

The Computer HelpDesk Technician serves as the first point of contact for district technology users seeking technical assistance. The HelpDesk Technician needs excellent customer service skills for responding to users needing technology assistance via phone and/or email. This position is responsible for performance of remote diagnostic techniques and related questions to determine the best solution and provide support for our district technology users.

SPHERE AND SCOPE OF INFLUENCE

*(Supervisory scope, district impact and budgetary responsibility)*

The Computer HelpDesk Technician must have good technical knowledge and effective communication skills in multiple modalities. They are responsible for a large amount of district user technology support providing the highest quality of service and support. The person holding this position can expect to deal with high levels of frustration and anxiety requiring patience, understanding, and good communication that creates value for users to assist in the District’s mission, vision, and goals.

ESSENTIAL DUTIES

(Major duties which the position exists to perform)

• Provide technical support to district technology users as detailed above.
• Communicate well with district technology users walking them through a problem-solving process. This includes referring unresolved issues...