Tier II Technical Support Technician

NeuBeam is a leading local internet service provider, proudly serving Garrett County with high-speed internet and voice services. Known for our reliable service and exceptional customer support, we help keep our communities connected with cutting-edge technology. For the past five years, we've been recognized on the Inc. 5000 list as one of America’s fastest-growing private companies.

We’re looking for a Tier II Technical Support Technician to join our growing team.

Job Description

The Tier II technician support technician’s role is primarily responsible for providing remote technical support by phone to customers of the NeuBeam ISP/MSP network. The Tier II tech will work to resolve technical issues escalated by Tier I technical support. If remote resolution of the issue is not possible, the Tier II Tech will escalate the ticket to Tier III or schedule to dispatch a field technician.

Why Join NeuBeam?

NeuBeam is a fast-growing Internet and Managed Service Provider with markets across the U.S. We offer a full suite of services including Fiber, Microwave Backhaul, Fixed Wireless Broadband, and Cable Internet. This is a great opportunity to grow your technical skills and advance your career in a dynamic and supportive environment.

Job Requirements

• Ability to work from home as needed. (requires a quiet workspace, high quality phone service, and a stable broadband connection).
• Some travel may be required.
• 2-3 years technical support / Helpdesk experience.
• Good understanding of networking fundamentals.
• Experience supporting basic router and switch functions. (NAT, DHCP, Port forwarding, VLAN's, Spanning Tree, DNS, ICMP etc..)
• Experience supporting 802.11 WiFi connectivity.
• Experience in a fixed wireless network (PTP and PMP) with a good grounding in RF fundamentals is desired but not required.
• Experience working with Fiber or Cable internet systems is desired but not required.
• Experience working with customer management and...