Technical Support Specialist (Local / Onsite)

Discover Vanderbilt University Medical Center

: Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery, and patient care, VUMC is a community of individuals who come to work each day with the simple aim of changing the world. It is a place where your expertise will be valued, your knowledge expanded, and your abilities challenged. Vanderbilt Health is committed to an environment where everyone has the chance to thrive and where your uniqueness is sought and celebrated. It is a place where employees know they are part of something that is bigger than themselves, take exceptional pride in their work and never settle for what was good enough yesterday. Vanderbilt’s mission is to advance health and wellness through preeminent programs in patient care, education, and research.

Organization

Office of the COO-IT Job Summary:

Provides remote or onsite technical support to customers in maintenance and support of electronic technologies, networks, media services and software applications with occasional guidance. Troubleshoots standard problems in support of end users. Responsible for timely process including problem recognition, research, isolation, resolution and follow up steps. .

KEY RESPONSIBILITIES

• Provide desktop support and other support functions in support of customers.
• Perform various administrative duties including documentation, inventory, etc.
• Assist customers and elevate issues when necessary.
• The responsibilities listed are a general overview of the position and additional duties may be assigned.

TECHNICAL CAPABILITIES

* Problem Management (Novice): Possesses sufficient fundamental proficiency to successfully demonstrate knowledge of Incident Tracking and Problem Reporting in practical applications of moderate difficulty. Writes problem reports that contain all of the necessary information for clear, non-antagonistic communication to those responsible for fixing problems. Can...