Technical Support Specialist

Fujitsu Frontech North America Inc./Fulcrum Biometrics, Inc.

Job Posting

Technical Support Specialist

Full Time - Regular

San Antonio, TX, US

Pay Rate

The starting base pay for this role is USD $20 - 21.00 per hour. The actual base is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future

Non-Exempt/Exempt

Non-exempt

Job Status

Full-time

Location: San Antonio

Office - must be able to be on site to work with equipment

Reports To (Position)

Operations Manager

Summary

Fujitsu Frontech/Fulcrum Biometrics is seeking a results-oriented individual with the desire for a career in technical support to join our growing team. The successful candidates will possess a professional and take-charge style with the motivation to meet and exceed customer expectations.

Technical Support Specialist is responsible for developing and maintaining overall excellence in product/service deployment and support. Supports customers by providing functions relating to deliverability, serviceability and supportability of offered products.

ESSENTIAL DUTIES AND RESPONSIBILITIES

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Essential Functions of the position include, but are not limited to

• Identifies, investigates and resolves users’ problems with computer software and hardware within a timely manner. (Phone, Email, Chat, etc.)
• Participates in the after hours, on-call rotation for 24-hour emergency coverage
• Troubleshoots and replicates problems reported on device hardware and or software platforms from dir...