Technical Support Specialist

Job Description

Ancora Software is seeking a customer-focused Technical Support Specialist to assist users with technical issues, troubleshoot software problems, and help maintain reliable system operations. The ideal candidate will have strong communication skills, a practical approach to problem-solving, and the ability to explain technical solutions clearly. This role involves responding to support requests, documenting issues, and collaborating with technical teams to improve the user experience.

Responsibilities

• Respond to technical support requests by email, phone, or support ticketing systems.
• Troubleshoot software, account access, installation, and configuration issues.
• Guide users through technical solutions and application features.
• Document reported problems, troubleshooting steps, and resolutions.
• Escalate complex issues to the appropriate technical teams.
• Assist with software updates, system testing, and basic configuration tasks.
• Monitor open support tickets and communicate progress to users.
• Identify recurring issues and recommend improvements to support documentation.

Requirements

• Associate's or bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent practical experience.
• Experience in technical support, help desk operations, or customer service is beneficial.
• Familiarity with computer systems, software applications, and basic networking.
• Strong troubleshooting, communication, and organizational skills.
• Ability to explain technical information to nontechnical users.
• Ability to prioritize requests and work effectively in a team.

Preferred Skills

• Familiarity with ticketing systems and remote support tools.
• Basic knowledge of Windows, Microsoft 365, and user account management.
• Understanding of software installation, application configuration, and troubleshooting.
• Experience maintaining support documentation and knowledge-base articles.

About the Company

Ancora Software is listed as the prospective employer for this Technical Support Specialist position. Its current business operations, San Diego location, and specific software products should be verified before publishing. This description is a proposed job-posting template and does not confirm an active vacancy.

Benefits

Potential benefits may include health insurance, paid time off, retirement savings options, and professional development opportunities, subject to the employer's actual benefits policy.

Pay: $55,000.00 - $80,000.00 per year

Benefits

• Dental insurance
• Flexible schedule
• Relocation assistance

Work Location: In person