Technical Support I (Branchburg, NJ or Tampa, FL)

*Company Overview:*

At Everon, we truly believe that our people are the difference – for our organization, the customers we serve and the communities we protect. When you’re a part of Everon, you’ll have the opportunity to be a part of that difference every day. With more than 100 locations, a deep national presence, and comprehensive portfolio of solutions and services, our employees are always poised for career advancement and growth. For more information, visit www.everonsolutions.com or follow us on LinkedIn.

We are accepting candidates in Branchburg, NJ or TAMPA, FL ONLY- please only apply if you live in this area!

POSITION SUMMARY

The Technical Support Representative I provides frontline technical support for video surveillance, intrusion detection, and access control systems, assisting customers and field technicians with installation, configuration, troubleshooting, and service-related issues. This role is responsible for diagnosing and resolving basic to intermediate system problems remotely, documenting support activities, and escalating complex issues when necessary. The representative works directly with customers to deliver exceptional service, provide system guidance, and ensure a positive support experience. Success in this role requires strong communication skills, technical aptitude, and the ability to effectively manage multiple customer interactions in a fast-paced environment.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Provide first-level technical support for video surveillance, intrusion detection, and access control systems by diagnosing and resolving customer and technician issues remotely.
• Respond to inbound calls, emails, and support requests from customers, end users, and field technicians in a professional and timely manner.
• Assist with the installation, configuration, programming, and onboarding of new security systems and devices, ensuring proper functionality and customer satisfaction.
• Troublesho...