Junior IT Support Specialist-Warehouse Operations

Overview

Junior IT Support Specialist – Warehouse OperationsOverview

We are seeking a motivated and detail-oriented Junior IT Support Specialist – Warehouse Operations to join our IT team at a fast-paced e-commerce fulfillment center.

This role focuses on providing frontline technical support to warehouse operations, ensuring minimal downtime and smooth daily workflows. You will work closely with senior engineers while gaining hands-on experience with warehouse-specific hardware, network troubleshooting, and IT asset management in a high-volume operational environment.

Key Responsibilities1. Network & Site Monitoring (Entry-Level)

• Assist in performing wired and wireless network signal tests throughout the warehouse, recording signal strength, speed, and stability.
• Conduct mobile data connectivity tests on PDA devices across warehouse zones.
• Monitor server room peripherals, including:
• Temperature
• Humidity
• UPS status
• Security camera NVR systems
• Document findings during routine inspections.
• Escalate network abnormalities to supervisors or the Infrastructure team with clear fault descriptions.

2. Day-to-Day Warehouse IT Support

Serve as the first point of contact for IT incidents and service requests submitted through the ticketing system.

Provide support for

Warehouse Devices

• PDA / handheld scanners (Honeywell, Zebra)
• Restart
• Reconfiguration
• Basic troubleshooting
• Label printers
• Barcode readers
• PDA firmware upgrades using local tools or SD card methods
• MAC address collection and production network whitelist requests

Warehouse Equipment

• Sorting machines
• Conveyor systems
• Electronic weighing scales
• Industrial PCs (IPC)
• System wipe
• OS reimaging
• PXE boot configuration (under supervision)

Windows Support

Troubleshoot

• Windows slow performance
• Blue Screen (BSOD) recovery
• Driver installation and updates
• KMS activation
• Printer issues
• Paper tray selection
• USB recognition
• Driver ins...