System Administrator & Training Support / Project Coordinator

This position is on-site Hawaii Location.

Job Purpose

This position aims to help all end users successfully implement the FACET system into their daily processes and ensure that all documents get into the ashore repository for backup. This position must be able to work with all supporting entities to ensure all systems are working efficiently and correctly. A successful applicant will be self-driven to provide excellent customer service to end users without daily supervision. This is not a remote position and requires working full-time onsite or from the corporate office. In addition, this role will support project management efforts for Hawaii-based contracts, assisting with coordination, tracking, and oversight of ongoing projects to ensure alignment with scope, schedule, and client requirements.

Duties and Responsibilities

The job duties and responsibilities of the FACET Training and Support Specialist and Project Coordinator include, but are not limited to, the following:

The job duties and responsibilities include, but are not limited to the following

• Effectively and efficiently fielding support calls for FACET system
• Escalating challenging calls to next level support engineers and following up to ensure call hand over.
• Going onsite to the actual location of the FACET system to perform regular daily maintenance and support.
• Managing and grooming files and data used by FACET support team members during site visits
• Assisting with training new FACET support engineers
• Delivering on call, on-line and in-person FACET training and assistance
• Weekly pick-up and drop-off deliveries
• Weekly support visits for each unit that has a FACET system that is in port and/or upon request by FACET users
• Must be able to travel internationally or domestically to provide FACET support
• Must be able to provide support person, e-mail and/or phone.
• Must have professional physical and phone presence at all times to mirror Premie...