Staff Software Engineer

Company Description

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

Job Description

We are the AI Experience Framework (AIUX) team that powers ServiceNow's AI-first user interfaces. Using modern Lit-based web components, AIUX builds modular, reusable conversational experiences that serve as the technical foundation for conversation-first applications like Employee Slate. This role owns full-stack architectural decisions in a modern JavaScript/component-driven environment, working across AI integration, performance scale, and multi-team coordination.

WHAT YOU'LL DO

• Own code from design, implementation, test automation, and delivery of high-quality product to our users
• Work with product owners to understand detailed requirements and drive the full development lifecycle
• Build software that is simple to use, allowing customers to extend and customize functionality to meet their specific needs
• Contribute to the design and implementation of new products and features while enhancing the existing product suite
• Mentor colleagues and promote knowledge-sharing across teams
• Apply advanced knowledge of data structures, algorithms, OO design, design patterns, and performance/scale considerations
• Architect modular, reusable component systems for scalability and extensibility
• Own architecture across the request path — proxy, version