Senior Staff Information Systems Engineer

Company Description

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

Job Description

What you get to do in this role:

• Lead the technical design, implementation, and optimization of global infrastructure services; primarily focused on our Hybrid Cloud initiative.
• Lead the architectural and topology design, new technology evaluation and integration planning activities.
• Research and recommend new technology, such as integrated hardware and software solutions, that meet key business requirements.
• Ensure architecture and design provides reliability and redundancy for all IT Services.
• Manage assigned projects and program components to deliver services in accordance with established objectives.
• Ensure high quality documentation for supported infrastructure is developed and maintained.
• Drive the automation of operational activities for Windows, Linux , and Cloud related technologies.
• Partner with ServiceNow developers to integrate Systems technologies with the ServiceNow platform.
• Ensure SOX and other legal and regulatory compliance in the infrastructure area.

Qualifications

To be successful in this role you have:

* Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, an