Service Desk Systems Engineer:

#### For NIH Location in Bethesda & Arlington

#### Published Date: July 07, 2023

#### Full Time & Contract Positions (Few Positions can be Remote)

#### Job Code SDSE.

#### Service Desk Systems Engineer:

Systems Engineer will provide end user support – both via phone and in person – and system support and maintenance within the organization's desktop computing environment. This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment to ensure optimal workstation performance and reliability. He or she will also troubleshoot problem areas with wired and wireless network connectivity, collaboration hardware and software, VPN connectivity, etc. This position provides daily end user support and acts as an escalation point for more junior technicians and engineers. The IT Support Engineer II will set up laptop and desktop computers and peripherals, test network connections, install and support desktop software applications and operating systems, and train end users on the use of computer hardware and software. Experience with IT Assets Inventory, HD, Software, location, lifecycle, dispose, storage and imaging of laptops/PCs/Servers, Write PowerShell Scripts for imaging of devices laptops, issues, and user needs..

Bachelors level degree with 8+ Year experience, formulates and defines specifications for complex operating software programming applications. Tests, debugs, and refines the computer software to produce the required product. Prepares required documentation. Mac and Windows environment experience with ServiceNow as helpdesk ticketing system. Email and Calendar Support, O365/OneDrive, RSA Token, PIV Card/Identity Access Management, Password Support, VPN, Teams/Skype/Jabber Instant Messenger, Slack etc. iphone and Android, SEFT (secure email), Network Connectivity Issues, LISTSERV, Active Directory (AD) / Exchange, Account Creation and Administration.

Bachelor’s level degree with 8+ years’ experience. US Citizen or Permanent Resident. Public Trust clearance will be enabled.

Please email us your resume along with the Job code to: career@ekuber.com