Senior Technical Support Engineer

Location

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US Remote

Employment Type

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Full time

Location Type

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Remote

Department

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Support

Compensation

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* $92,960 – $130,000

MeridianLink runs a comprehensive background check, credit check, and drug test as part of our offer process.

It is not typical for offers to be made at or near the top of the salary range. The actual salary will be determined based on experience and other job-related factors permitted by law including geographical location.

Meridianlink offers

• Insurance coverage (medical, dental, vision, life, and disability)
• Flexible paid time off
• Paid holidays
• 401(k) plan with company match
• Remote work

All compensation and benefits are subject to the terms and conditions of the underlying plans or programs, as applicable and as may be amended, terminated, or superseded from time to time.

#LI-REMOTE

The Senior Technical Support Engineer is a highly specialized position serving as the deepest technical layer within MeridianLink’s Customer Support organization. This role functions as a quasi-developer embedded in Support—bridging the gap between client-facing issue resolution and the Product and Engineering teams. The Senior Technical Support Engineer reports to a Manager, Product and Client Support and is responsible for owning, analyzing, and resolving the most technically complex escalations that are unable to be resolved by lower-level teams. A critical function of this role is the triage and deflection of inbound Jira tickets that are incorrectly routed, investigating root causes through log analysis, database queries, and code inspection before any escalation occurs.

Expected Duties

• Serves as the final escalation point within Support for the most complex, technically ambiguous issues, owning resolution end-to-end, including communication to all internal and client stakeholders
• Investigates a...