Senior Specialist - IT Support

Senior Specialist - IT Support

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In the United States

- Atlanta

The IT support group is part of our global IT organization. The Support team consists of the subteams lifecycle, incident, and escalation support. This position forms part of our incident support team (around 15 people), locally covering our US offices and equally responsible for global support and collaboration with our world- wide team. This role will be based in our Atlanta office 2 to 3 days each week. Expected work hours will be 11a – 8p to support our West Coast locations.

What makes us special

* Become part of a unique entrepreneurial team. Think independently, use your initiative, and take some risks. Entrepreneurship is a powerful force that drives the growth not only of our firm but our clients and people. * Unlock the power of opportunity. Advance your career in a thriving company with a startup feel. We invest in your professional development every step of the way. * Work in a values-driven culture. At Simon-Kucher, our vision is to become the world's leading growth specialist. Our values guide the way we do business and communicate our distinctiveness. They sum up what we stand for, influence our culture, and drive how and why we do things. * Invest in your future. All US and Canadian employees enjoy 401(k) & RRSP benefits with company matching. * Prioritize your health and well-being. No matter where you live, we offer a competitive suite of health benefits to help keep you and your loved ones safe. * Enjoy balance and flexible working. Be empowered to do your best work – whether it’s from home or in the office. How you will create an impact: * End User Support and Troubleshooting + Provide level 1 and level 2 technical assistance and training to users and clients experiencing issues with computer systems, cloud applications, infrastructure, software, or hardware + Troubleshoot and diagnose probl...