Senior Software Engineer - IBM Sterling (Remote)

Position Purpose

Design, build, and support highly available, distributed payment orchestration services that manage the full money lifecycle for omni-channel orders within Customer Order Management (COM). This role focuses on coordinating payment workflows—including authorization, fraud hold management, reverse authorization, charge (billing), and refunds—by integrating IBM Sterling (order system of record) with downstream payment processors and tender systems. The Software Engineer is responsible for developing resilient, event-driven microservices across hybrid platforms (GKE in Google Cloud and PCF/Cloud Foundry on-prem), ensuring accurate payment state management, high-volume transaction reliability, and observability across the ecosystem.

Key Responsibilities

50% Delivery and Execution - Develops, tests, deploys, and maintains software, with a clear understanding of the value the software is to provide; Takes on new opportunities and tough challenges with a sense of urgency, high energy and enthusiasm; Consistently achieves results, even under tough circumstances; Develops test suites (functional, destructive, etc) to enable success, rapid deployment of code to production; Takes a broad view when approaching issues; using a global lens

20% Learns and Grows - Learns through successful and failed experiment when tackling new problems; Actively seeks ways to grow and be challenged using both formal and informal development channels

20% Plans and Aligns - Collaborates with other team members in agile processes; Creates new and better ways for the organization to be successful; Works the Product Team to ensure user stories are valuable, developer ready, easy to understand and testable; Delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences; Adapts approach and demeanor in real time to match the shifting demands of different situations; Relates openly and comfortably with diverse groups of people

10% Supports and Enables - Helps grow junior engineers by providing guidance on modern software development frameworks, and leading technical discussions

Travel Requirements

No travel required.

Physical Requirements

Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.

Working Conditions

Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

Minimum Qualifications

Must be eighteen years of age or older.

Must be legally permitted to work in the United States.

Experience building and maintaining distributed microservices in a production environment.

Hands-on experience with backend development using Java, Kotlin, or similar languages.

Experience designing and developing APIs and integrating with external enterprise systems.

Experience working with IBM Sterling OMS, including configuration, customization, or integration.

Experience with event-driven architectures and messaging technologies (e.g., Kafka, Google Pub/Sub, or IBM MQ).

Experience with cloud platforms (preferably Google Cloud Platform) and containerized environments (e.g., Kubernetes/GKE).

Understanding of secure application development and data handling practices in transactional systems.

Experience troubleshooting and supporting high-availability systems in production environments.

Preferred Qualifications

Experience working across both IBM Sterling OMS and downstream payment/tender integrations (e.g., card processors, PayPal, gift cards).

Familiarity with payment lifecycle management, including authorization, settlement (charge), refunds, and reversals.

Experience integrating with systems such as Payment Card Tender (PCT), Gift Card Tender (GCT), PayPal, or POS platforms.

Strong experience with event streaming and asynchronous processing patterns (Kafka, Pub/Sub) in large-scale systems.

Experience building or supporting systems with complex state management and transactional workflows.

Familiarity with hybrid platform environments (GKE + PCF/Cloud Foundry).

Experience with observability and operational tooling such as BigQuery (audit/log analysis), Grafana, Elasticsearch, and Vault.

Understanding of resiliency patterns such as idempotency, retry handling, and fault tolerance in transaction processing systems.

Prior experience in eCommerce, order management, or retail platforms supporting order-to-cash workflows.

Minimum Education

The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.

Preferred Education

No additional education

Minimum Years of Work Experience

3

Competencies

Global Perspective

Manages Ambiguity

Nimble Learning

Self-Development

Collaborates

Cultivates Innovation

Situational Adaptability

Communicates Effectively

Drives Results

Interpersonal Savvy