Software Engineer II - Marketing Technology (Remote)

Position Purpose

The Software Engineer II in TechOps is responsible for driving application stability, technical enablement, and proactive operational readiness across our core marketing and IT ecosystems. Moving beyond traditional, isolated feature development, this role ensures that complex homegrown tools, data products, and critical platforms are deeply supportable, highly resilient, and seamlessly optimized.

As a Software Engineer II, you will be part of a dynamic engineering team charged with operating an intelligent, responsive L1/L2/L3 incident management framework to triage, troubleshoot, and remediate advanced production issues. In this role, you will help design and build AI-driven solutions to enhance proactive anomaly detection, build defensive data validation pipelines, and lead the technical onboarding and tool mechanics training required to guarantee day-one stakeholder success. Additionally, you will transform support telemetry into actionable insights, directly influencing the configuration, resilience, performance tuning, and production monitoring of our enterprise applications.

Key Responsibilities

70% Delivery and Execution -

Intelligent Automation & AI Ops: Helps design, build, and implement AI-driven solutions and machine learning models to enhance proactive anomaly detection, automate root-cause analysis, and enable seamless, self-healing issue resolution. Centralized Support & Incident Triage: Manage the primary L1/L2/L3 centralized intake bus to triage, troubleshoot, and remediate advanced application-level support tickets, minimizing MTTR and shielding stakeholders from complex platform errors. Application Health & Defensive QA: Partners with core engineering to build application-specific health validation pipelines and monitors active data flows to isolate and resolve data-mapping anomalies before they impact downstream execution. Launch Readiness & Technical Documentation: Serves as the operationa...