Senior Quality Assurance Lead

CPMC is seeking a Senior Quality Assurance Lead to validate the performance of IT services provided and to meet the changing business demands and expanding shared services portfolios. The Senior Quality Assurance Lead shall provide a QMP to implement the proposed service assurance and performance approach for ensuring timeliness, quality, and performance are achieved. The QMP shall describe the program’s approach to monitoring, measuring, and reporting performance and managing agreements (e.g., SLAs, Experience Level Agreements (XLAs), and Operational Level Agreements (OLAs)) among the contractor, Government, and Government-managed third parties to ensure continuity, compliance, and a positive impact on the customer experience.

As a leading provider of advanced information technology solutions and professional services to U.S. federal government agencies, is the prime for a $807m task order in support of the General Services Administration (GSA) Office of Digital Infrastructure Technologies (IDT) DIGIT (Digital Innovation for GSA Infrastructure Technologies) task order driving digital transformation and delivering continuous improvement and business value to its customers. The team is comprised of the best-in-class technology partners to leverage forward-leaning technologies and best practices to transform GSA’s IT capabilities and shift offerings to provide a more flexible service delivery model, completing the agency’s shift to a fully digital experience along with its adoption of advanced, emerging technologies such as intelligent automation, artificial intelligence, and machine learning.

This position shall perform the following (to include but not limited to) activities

• For expedited approval, modify the list below and add/remove as needed.
• Plans and directs analysis of complex business problems to be solved with automated systems
• Analyzes production, inventory control, distribution, cost analysis, finance, marketing, human resources, and oth...