Quality Assurance Coordinator

Absolute International Security

is a leading provider of professional security guard services in the Southern California region. We are dedicated to providing exceptional service to our local businesses and clients through a focus on integrity, vigilance, professionalism, and reliability. You will be a part of a team that strives to make a positive impact on our company culture as well as on the communities we serve.

Job Title

Quality Assurance Coordinator

Pay Rate

$19.00 - $20.00

Location

Irwindale, CA

Available Job Schedules

• Friday - Tuesday: Day Shift (6AM - 2:30PM)
• Tuesday - Saturday: Swing Shift (2PM - 10:30PM)

FLSA Status

Full-Time, Non-Exempt

Job Overview

Absolute International Security is seeking a professional Quality Assurance Coordinator to provide day-to-day support to the Operations department. This role is responsible for ensuring accuracy, consistency, and effectiveness of security personnel in the field by providing remote security monitoring, incident response, and audits for all assigned personnel and locations. This role serves as a central communication point between security guards, security supervisors, clients, and management to ensure efficient operations and exceptional customer service. The ideal candidate is highly organized, self-motivated, and able to manage multiple priorities in a fast-paced environment.

Key Responsibilities

Quality Assurance Audits

• Monitor and audit security personnel for performance, credentials, training, contract compliance, and adherence to company policy.
• Appropriately respond to deficiencies by addressing them with the employee or escalating issues to the appropriate department / manager.
• Conduct analysis of security personnel KPIs to ensure proper and effective deployment of security personnel to appropriate locations.
• Review and escalate notifications of potential security, operational, or safety risks to the appropriate m...