Senior Manager, Site Reliability Engineering

Company Overview

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Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

What You'll Do

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As Docusign transitions to a global, AI-powered Intelligent Agreement Management (IAM) platform, our infrastructure must be as innovative as our products. We are seeking a Senior Manager of SRE who operates with a Customer-First mindset and a strong sense of operational ownership. You will lead a high-performing team of SREs to evolve our reliability practices into a modern, engineering-first operation. You will drive the delivery of world-class reliability tools used internally by Docusign’s engineering teams to provide unprecedented transparency and trust in our platform.

This position is a people manager role reporting to the Director, Site Reliability Engineering. Responsibility

• Drive the day-to-day reliability, availability, and performance of Docusign’s global platform. You will ensure your team proactively monitors and maintains a resilient infrastructure that protects the customer experience
• Lead engineering teams in developing and maintaining reliability tools, automation, and APIs used internally to accelerate developer velocity and support platform trust
• Manage, mentor, and grow a team of SREs, including Senior and Staff-level engineers. Foster a culture of continuous learning, psychological...