Senior Software Engineer

Company Overview

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Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

What You'll Do

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As a Senior Software Engineer on the Observability team, you will design, build, and operate the telemetry platforms that power how Docusign measures and understands the health of our systems. You will own core services and tooling for metrics, logging, tracing, dashboards, and AI-powered monitoring end to end—from technical design and implementation through rollout and ongoing operations. You will partner closely with SRE, product teams, and security to define standards for instrumentation and SLOs, improve signal quality, and enable teams across Docusign to detect, debug, and prevent production issues faster.

This position is an individual contributor role reporting to the Manager, Software Engineering.

Responsibility

• Design, build, and evolve observability platforms and services that provide reliable, self-service visibility into production systems for engineering teams
• Define and drive standards for instrumentation and telemetry across services, including conventions, libraries, and best practices that improve signal quality and reduce noise
• Partner with SRE and product engineering to define and implement SLOs, error budgets, and health indicators, and ensure they are wired into our observability sta...