Regional IT Support Specialist

About the role

As part of the Regional IT Operations team at TQL, you will provide onsite and remote technical support for our offices in a designated region. You will work directly with end-users to troubleshoot a wide range of IT issues and leverage your advanced technical knowledge to manage special projects.

What’s in it for you

* Competitive compensation * Advancement opportunities with structured career paths * Reimbursement for continuous education and technical training * Leadership experience by being the IT subject-matter-expert for assigned offices * Access to the latest emerging technologies through Microsoft and Dell partnerships * Comprehensive benefits package + Health, dental and vision coverage + 401(k) with company match + Perks including employee discounts, financial wellness planning, tuition reimbursement and more * Certified Great Place to Work and voted a 2019-2026 Computerworld Best Places to Work in IT

What you’ll be doing

• Manage Windows 10 PC inventory and perform repairs and reimaging
• Travel to regional offices to manage the setup, breakdown and relocation of workstations; install switches, monitor bandwidth and perform wire management as needed
• Assist in Network upgrades and other tests after normal business hours; on-call support
• Conduct a variety of software and hardware tests to evaluate and determine if product will benefit employee and provide feedback to leadership
• Work closely with Network and Database Administrators, App Developers, and vendors to resolve complex issues

What you need

• Bachelor’s degree in Information Technology or equivalent work experience
• 1 year of Help Desk experience; supporting hardware, software, and VoIP systems
• Strong knowledge of Microsoft Office 365, Windows 10, and SCCM
• Basic server and networking skills; a talent for creatively and decisively solving problems
• Aptitude and ability to work independently and be a technology leader for the c...