Multifunctional Field Technical Support (MFTS)/Help Desk (Senior)

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Job Description

The Multifunctional Field Technical Support (MFTS)/Help Desk Engineer III provides senior-level technical and field support for deployed biometric systems.

This position supports system installation, fielding, sustainment, training and day-to-day user operations and serves as a key technical resource for troubleshooting and resolving hardware, software, network and system issues.

The successful candidate will have experience supporting Army fielding and training activities and be comfortable working directly with customers and end users in both field and help desk environments. This role requires strong technical troubleshooting, communication and training skills as well as the ability to independently diagnose issues, coordinate resolution across technical teams and develop intuitive support resources that improve the customer experience.

What You’ll Be Doing

• Provide senior-level technical field and help desk support for biometric hardware and software systems.
• Support Army Total Package Fielding (TPF), New Equipment Fielding (NEF), New Equipment Training (NET), Program Instruction (PI) and other fielding, training and sustainment activities.
• Install, configure, test, maintain and troubleshoot biometric systems and associated hardware, software and peripherals.
• Diagnose and resolve issues involving Android and Windows operating systems, databases, networking, applications and hardware.
• Provide direct technical assistance to customers and end users through onsite support, remote support and help desk/