Level 1 IT Support Specialist

EZ Tek Solutions is a managed IT and managed intelligence provider supporting law firms, accounting firms, and nonprofits across LA and Orange County. We’re hiring a Level 1 IT Support Specialist to be the front line for our clients: someone who already knows their way around a ticket queue and is ready to grow with a small, collaborative team.

Is this you?

You check the ticket queue in the morning because you like starting the day with a clear picture of what’s ahead. No task is beneath you; you know every senior engineer in this industry started by imaging laptops and resetting passwords. You take notes, you follow up, and you own your mistakes. You’d rather figure things out yourself, but you ask for help before you waste time spinning your wheels. You’re also comfortable using AI tools to work faster and smarter, whether that’s drafting documentation, researching an error message, or triaging a ticket, without losing sight of the fact that you’re the one accountable for getting it right.

What you’ll do

· Answer inbound support calls and work the ticket queue, prioritizing by urgency

· Triage and resolve Level 1 issues: password resets, printer problems, Outlook sync, Teams, Microsoft 365, VPN, and basic network troubleshooting

· Diagnose problems quickly and accurately, using the AI tools we provide to speed up research, documentation, and resolution. Claude is our internal go-to; you’ll also work with Copilot, ChatGPT, and client-specific assistants. Always verify AI output before acting on it

· Image, deploy, configure, and maintain workstations, peripherals, printers, scanners, and mobile devices (Windows and Mac) from our standard images, making sure each new setup is complete and ready for the user

· Handle day-to-day user and device tasks in Entra ID and Intune (group and license assignments, device enrollment), escalating deeper changes as needed

· Document every ticket in HaloPSA as you go; good documentation makes everyone’s life ea...