Level 1 Help Desk Technician

City of Shelbyville, Tennessee

LEVEL 1 HELP DESK TECHNICIAN

***Application & job description must be submitted to be considered for interview. Please visit www.shelbyvilletn.org for more information***

JOB SUMMARY

The City of Shelbyville, a vibrant community of approximately 30,000 residents, is seeking a motivated and customer-oriented Level 1 Help Desk Technician to join our newly established and rapidly growing Information Technology Department. This is an outstanding opportunity to launch your IT career in public service, supporting essential city operations across multiple departments including Police, Fire, Public Works, Airport, Parks and Recreation, Animal Control, and Administration. As our IT team expands to meet the needs of a dynamic municipal environment, there is significant potential for professional growth, skill development, and advancement into more specialized IT roles.

You will serve as the primary point of contact for city employees experiencing technical issues, delivering prompt professional assistance to ensure reliable technology support for critical public services.

BENEFITS

This is a full-time position with a pay range of $50,000-$60,000, depending on experience and qualifications. The City provides a comprehensive benefits package which includes 100% City paid individual medical, dental and vision insurance benefits, long-term disability, life insurance, various paid leaves such as vacation, personal, sick, bereavement and holidays as well as City contributions to a 401(k).

EQUIPMENT/LOCATION/ENVIRONMENT/PHYSICAL REQUIREMENTS

· The employee will work indoors at Shelbyville City Hall or other locations designated as their primary location of work. However, the employee will be required to work at other departments to accomplish IT related tasks.

· The employee will be required to operate computer systems, including several programs as required to complete daily tasks.

· The employee may be...