IT Support Specialist

SUMMARY

The role of the IT Specialist is to provide technical support and assistance for a variety of information technology assets & systems, including Account management, PC’s, printers, servers, applications, cell phones

KEY RESPONSIBILITIES

• Provides technical support to users by researching and answering questions, troubleshooting problems, and maintaining workstation and LAN performance.
• Provides answers to clients by identifying problems, researching answers, and guiding clients through corrective steps.
• Improves knowledge base by writing and maintaining documentation.
• Participates in development of client training programs by identifying learning issues and recommending instructional language.
• Avoids legal challenges by monitoring compliance with service agreements.
• Improves system performance by identifying problems and recommending changes.
• Accomplishes information systems and organization mission by completing related results as needed.
• Travel to remote sites on a rotational basis to provide excellent support solutions to business needs (including after hours or as needed)
• Other duties as assigned.
• Provide on-call support as needed (including after hours)

REQUIREMENTS/QUALIFICATIONS

Education

* High School Diploma or Equivalent Required

Experience

• AD management - user creation/termination, group management, password resets, etc
• M365 admin
• SIP based phone systems
• Citrix Cloud/Netscaler
• Application management - M365, Adobe, Autocad LT, ArtiosCAD
• Experience with M365 suite
• CompTIA A+ cert, Sec+ cert, Net+, M365 certs preferred
• Ability to utilize remote access

SPECIFIC KNOWLEDGE, SKILLS OR ABILITIES

• Strong written and oral communication.
• Organization and attention to detail.
• Analytical and problem-solving skills.
• Time management.
• Systems analysis.
• Mathematical and deductive reasoning.
• Critical thinking.

PHYSICAL DEMANDS/WORK ENVIRONMENT

The physical demands described...