Help Desk Administrator

Founded in 1961, IMMI is a global leader in safety systems, serving more than eleven markets across numerous countries. Headquartered in Westfield, Indiana, IMMI is proud to be an employee-owned (ESOP) company where team members are empowered to think like owners, contribute meaningfully, and help shape the company’s long-term success. As we continue to grow, we’re looking for talented individuals who want to make an impact, build their careers, and grow alongside the business. POSITION OVERVIEW

We are seeking a highly motivated and detail-oriented IT Help Deck Technician who provides front-line technical support to IMMI team members globally, ensuring reliable access to IT systems and services. This role works closely with the Senior Help Desk Administrator to maintain hardware, software, and networks, while delivering excellent customer service and technical expertise. RESPONSIBILITES* Serve as the first point of contact for end users, providing support on IT networks, hardware, software, and related equipment. * Respond to and resolve Help Desk tickets and assigned projects promptly, ensuring adherence to the Help Desk Service Level Agreement (SLA). * Record, track, and document the progress of Help Desk tickets from initial submission until final resolution. * Complete regular system maintenance on both local and remote IT equipment, including PC and software upgrades. * Problem tracking and resolution with local IT infrastructure support vendors (e.g., ISPs, support agencies, etc.). * Create and maintain documentation of certain IT systems, support procedures, and user guides. * Monitor and test system performance as needed; prepare and deliver system performance statistics and reports as needed. * Completion of PC imaging and PC deployment for IMMI’s global network of computer users. * Assist in developing standards and processes to support and facilitate IT projects and initiatives. * Collaborate on IT projects across other IMMI locations a...