IT Support Specialist

The Opportunity

The IT Support Specialist works as part of the geographically dispersed IT team to collaboratively manage support escalation requests from the Help Desk. The IT Support Specialist works as part of a team to deploy, maintain, and support end-user devices and systems, including desktop hardware, antivirus, patching, software deployment systems, video conferencing, and printers in our growing company. This role is located in our Fargo, North Dakota Office.

What You’ll Do

• Upholds the Mission, Vision, and Core Values of Ulteig.
• Acts diligently to ensure information security policies are followed.
• Installs, maintains, and supports end-user technology, including computers, printers, phones, and software.
• Works as part of the IT team handling Help Desk escalations to provide problem analysis and problem resolution.
• Manages workload efficiently and prioritizes tasks.
• May have ownership of IT support tools and/or processes.
• Identifies potential system improvements for presentation to IT management for consideration, to improve Ulteig’s technology.
• Recommends standards for end-user device hygiene and efficiency.
• Identifies user issue trends and escalates as needed.
• Completes projects and tasks within scope guidelines.
• Creates technical documentation, including procedures, standards, best practices, break/fix solutions, and manuals.
• Works collaboratively with individuals at all levels in the organization in a team environment.
• Provides local IT hands-on support to remote team members.
• May collaborate with external vendors.
• Complies with all company and client safety standards.
• Follows all company policies and procedures.

What We Expect from You

• An associate's degree in IT is required, with a bachelor’s degree preferred.
• Minimum of 2 years of experience with Help Desk or an IT support-related field.
• Extensive experience with PC hardware, software applications, operating systems, and net...