IT Support Specialist

Job Description

Tolar Systems Inc. is seeking a dependable and customer-focused IT Support Specialist to provide technical assistance, maintain computer systems, and resolve hardware and software issues. The ideal candidate will help employees maintain reliable technology operations while delivering timely and professional technical support.

Responsibilities

• Provide first-level technical support for computers, software, printers, and other IT equipment.
• Diagnose and resolve hardware, software, and connectivity issues.
• Install, configure, and maintain computer systems and business applications.
• Assist with user accounts, password resets, and access permissions.
• Troubleshoot network connectivity, email, and peripheral device problems.
• Track support requests and document resolutions in a ticketing system.
• Escalate complex technical issues to the appropriate IT team.
• Assist with software updates, security patches, and routine system maintenance.
• Prepare technical documentation and provide basic user training.
• Follow company IT security policies and data protection procedures.

Requirements

• Associate's or bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent practical experience.
• Experience in IT support, help desk services, or technical troubleshooting is preferred.
• Knowledge of Windows operating systems, Microsoft 365, and computer hardware.
• Basic understanding of networking, Wi-Fi, and security practices.
• Strong communication, organization, and problem-solving skills.
• Ability to prioritize support requests and work effectively with users.

Preferred Skills

• Familiarity with Active Directory or Microsoft Entra ID.
• Experience with remote support tools and IT ticketing systems.
• Knowledge of endpoint management and device configuration.
• Relevant certifications, such as CompTIA A+, are an advantage.

Benefits

Potential benefits may include health insurance, paid time off, retirement savings plans, and professional development opportunities, subject to employer confirmation.

How to Apply

Submit an updated resume highlighting your IT support experience, technical knowledge, certifications, and troubleshooting skills.

Apply through the employer's verified careers page or an authorized Indeed job posting. Confirm the actual vacancy, salary, and work arrangement before publishing this listing.

Pay: $50,000.00 - $70,000.00 per year

Benefits

• 401(k) matching
• Employee discount
• Flexible schedule
• Health insurance
• Referral program
• Relocation assistance
• Tuition reimbursement
• Vision insurance

Work Location: In person