IT Support Specialist

Job Description

IronEdge Group is seeking a customer-focused and technically capable IT Support Specialist to provide technical assistance, troubleshoot hardware and software issues, and help maintain reliable IT systems. The ideal candidate will have strong problem-solving skills, a service-oriented mindset, and the ability to support users across a variety of technology environments.

In this role, you will assist with technical support requests, diagnose system problems, maintain workstations and user accounts, and help ensure that employees can use company technology effectively and securely. You will work with IT team members to resolve incidents, document solutions, and improve the overall support experience.

Key Responsibilities

• Provide technical support to users experiencing hardware, software, and connectivity issues.
• Diagnose and resolve problems involving computers, printers, applications, and peripherals.
• Install, configure, and maintain workstations, operating systems, and business applications.
• Assist with user account management, password resets, and access permissions.
• Troubleshoot network connectivity, VPN access, and common internet issues.
• Document support requests, troubleshooting steps, and resolutions in a ticketing system.
• Escalate complex technical incidents to the appropriate IT team.
• Assist with software updates, security patches, and routine system maintenance.
• Support onboarding and offboarding by preparing equipment and managing authorized access.
• Follow IT security policies and help protect company systems and information.
• Maintain inventory records for IT equipment and software assets.
• Provide clear instructions and guidance to users with varying levels of technical experience.

Requirements

• Associate degree or bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent practical experience.
• Experience in IT support, help desk operations, desktop support, or a similar technical role.
• Familiarity with Windows operating systems and common business applications.
• Understanding of basic networking concepts, including TCP/IP, DNS, and VPNs.
• Knowledge of hardware troubleshooting, software installation, and user account administration.
• Strong customer service, communication, and problem-solving skills.
• Ability to prioritize support requests and manage multiple tasks.
• Willingness to learn new technologies and follow established IT procedures.

Preferred Skills

• Experience with Microsoft 365 and Microsoft Entra ID or Active Directory.
• Familiarity with remote support tools and IT service management ticketing systems.
• Knowledge of endpoint management, antivirus software, and device security.
• Experience supporting cloud-based business applications.
• Relevant certifications, such as CompTIA A+ or Microsoft certifications.

About the Company

IronEdge Group is associated with managed IT services and technology solutions for businesses. Its current service offerings and Houston-area operations should be verified before publication to ensure the company description accurately reflects the hiring organization.

This role is intended for a support professional who can deliver responsive technical assistance, resolve common IT issues, and contribute to a secure and dependable technology environment.

Pay: $55,000.00 - $75,000.00 per year

Benefits

• Dental insurance
• Flexible schedule
• Relocation assistance

Work Location: In person