IT Support Specialist I

About Us

Founded in 1966, Niterra North America, Inc. (formerly NGK Spark Plugs) is the world leader in technology, innovation, and world-class quality in the design of spark plugs and oxygen sensors. Today, that tradition continues as we transform our organization's portfolio, expand our core ceramic technologies, explore capabilities beyond traditional areas, and challenge ourselves to develop solutions and services that leverage technology to address social issues while contributing to a sustainable society.

Summary

The IT Support Specialist I is responsible for installing, configuring, deploying, and supporting software, hardware, and peripherals across the organization. This second-shift role (Monday-Friday, 2:00 PM-10:00 PM) involves resolving helpdesk tickets, providing end-user support and training, managing Active Directory accounts, maintaining inventory and license compliance, and delivering remote technical support for traveling and executive users. The ideal candidate brings strong troubleshooting skills, excellent customer service, and the ability to prioritize and communicate effectively in a fast-paced environment.

Responsibilities

• Install, configure, deploy, and support software, hardware, and peripherals.
• Perform advanced networking (wired and wireless) and application troubleshooting.
• Maintain accurate ticket creation and resolution in the company Help Desk System; escalate tickets as required and update the knowledge base with proven resolutions.
• Create Active Directory accounts and maintain knowledge of AD security policies.
• Assign Microsoft products through the Microsoft administrative portal.
• Provide end-user support and training for PCs and mobile devices.
• Conduct J-Sox compliance auditing and reporting.
• Manage inventory and license compliance, including computer equipment lifecycle management; provide reports to management for budgeting purposes.
• Test and validate hardware and software changes...