IT Support Specialist

The Desktop Support Specialist will provide frontline technical support for all Dejavoo

Systems users across the organization. This role is responsible for managing support

tickets, assisting employees with any technological needs, and ensuring the secure and

efficient operation of company systems. The specialist will install, configure, deploy, and

monitor hardware and software assets, deliver both remote and local support, and

ensure users comply with company IT policies. Additionally, this position will participate

in special tasks, projects, and support initiatives to help achieve departmental goals.

Key Responsibilities

* Provide first-line support to end users for desktops, laptops, mobile devices,

printers, and other peripherals.

• Manage and resolve support tickets in a timely and professional manner.
• Install, configure, and deploy hardware and software solutions for users.
• Monitor, track, and maintain IT asset inventory, including hardware, software,

and licenses.

• Deliver remote and on-site support to address technical issues promptly.
• Assist in system updates, security patches, and policy compliance checks.
• Educate users on IT policies, best practices, and security protocols.
• Support special projects, deployments, and departmental initiatives as

required.

* Collaborate with IT leadership to improve systems, workflows, and user

experience.

* Maintain documentation of support processes, troubleshooting steps, and

system configurations.

Qualifications

–

* associate or bachelor’s degree in information technology, Computer

Science, or related field (or equivalent work experience)

• 2- years of experience in desk support, IT helpdesk, or related technical role. Proficiency with Windows and macOS operating systems; knowledge of Linux a plus. Experience with hardware installation, imaging and troubleshooting. Familiarity with remote support tools and ticketing systems.
• Strong knowledge of Microsoft Office 365, networking fundamentals, and security practices.
• Excellent problem-solving skills and ability to work under pressure.
• Strong interpersonal and communication skills for working with end users. Ability to multitask and prioritize effectively in a dynamic environment.

Adjust qualifications

:

• Availability for after-hours, weekend, or rotation shifts as needed.
• Commitment to maintaining confidentiality, security, and compliance standards.

Pay: $15.00 - $18.00 per hour

Expected hours: No less than 40.0 per week

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Retirement plan
• Vision insurance

Language

* English (Required)

Location

* San Juan, PR 00907 (Required)

Ability to Commute

* San Juan, PR 00907 (Required)

Work Location: In person