IT Support Specialist

About Us

We are a modern marketing collective built for scale, efficiency, and impact. As the parent company, Agital supports three specialized go-to-market agencies—Go Fish Digital, REQ, and WDG—with shared infrastructure, advanced technology, and deeply experienced people, allowing each brand to do its best work.

Go Fish Digital makes the complex simple and the simple powerful by uniting strategy, creative, media, and SEO into one seamless engine for growth.

REQ connects storytelling, technology, creativity, and digital strategy so ambitious organizations can own what’s next.

WDG designs and builds enterprise web experiences that connect with diverse audiences and help organizations adapt to rapid technological change. Together, we operate as one strong, collaborative ecosystem, backed by smart systems, AI-powered capabilities, and a culture of curiosity, where people can grow their careers while shaping how ambitious brands grow in the world.

About The role

Reporting to the Director, IT, you will provide reliable, skilled IT support and contribute to the overall health and efficiency of Agital’s IT environment and operations. This is an on-site role based in St. Louis, MO (West County). Working across both Mac and PC platforms and supporting Microsoft 365 and Google Drive, you will handle a broader range of technical issues than entry-level support, while also assisting with systems administration tasks and IT projects. The primary responsibilities of your role will be to:

• Support a 100% remote workforce.
• Serve as an escalation point for Level 1 issues and independently resolve Level 1/2 support requests.
• Stay abreast of a dynamic IT support backlog ensuring efficient and effective delivery of services.
• Support endpoint management, security, and compliance for Mac and PC devices.
• Assist in administering Microsoft 365 and Google Workspace environments.
• Assist in administering a variety of third-party man