IT Support and Security Compliance Assistant

Job Summary

AirQuest Environmental is hiring a part-time IT Support and Security Compliance Assistant. AirQuest Environmental, Inc. is a woman-owned Environmental and Industrial Hygiene Consulting Firm that offers professional services for both public and private sector clients at sites located throughout the United States.

You'll work under our IT Director keeping the company running day to day with helpdesk requests, laptops, user accounts, dashboards, and inventory. You will be tasked with keeping up with compliance within our cybersecurity program covering the IT department. Duties will also include a calendar of daily, weekly, monthly, quarterly, and annual tasks. You will also be documenting IT software and hardware checks, exporting the reports, saving the results, and meeting with the IT Director on what has been found. This is an entry level position with possibility of future growth.

Hours and Location

• Part-time, 20 to 24 hours a week.
• On-site only, at our Davie office.
• Pay is $23 an hour.

What You'll Do

*User support and equipment*

• Front-line helpdesk: account lockouts, password resets, printer and Wi-Fi problems, application troubleshooting, basic phone and tablet help. Log every request in the ticketing system and keep a running incident log.
• Manage Windows laptops, following the documented procedures or creating new ones.
• Work on accounts, licenses, group memberships, training, equipment handoff and recovery.
• Track equipment inventory and stock levels. Keep the IT hardware area organized and labeled.
• Other duties as assigned.

*Cybersecurity support & complianc*e

• Check on Microsoft Intune device compliance, Microsoft Entra sign-in logs including risky sign-in flags, BitDefender GravityZone alerts, the PreVeil admin queue, open tickets, and device health.
• Update software and hardware for multiple systems at the direction of the IT Director.
• Export and review compliance reports, Windows update r