IT Help Desk Technician

ITProAct Technology Solutions is looking for an experienced help desk technician to support business clients and take ownership of day-to-day support work.

Pay: $15-$18 per hour. Contract duration: 3-12 months, with potential to transition to full-time employment. Location: Tucker, GA. Initial work and training are onsite, usually for about three months. Work-from-home options may be available after training is completed. Schedule: Monday-Friday, 8 a.m.-4 p.m. or 9 a.m.-5 p.m.

What you'll do

• Acknowledge support requests, assess business impact and urgency, and explain the next step in plain language.
• Troubleshoot Windows devices, business applications, printers, email, and basic network connectivity.
• Set up and support workstations, peripherals, and user accounts using documented procedures.
• Keep clear ticket notes covering symptoms, checks performed, changes made, results, and next steps.
• Keep clients informed and follow each issue through to a confirmed resolution or a clear handoff.
• Escalate complex or security-sensitive issues with the evidence needed to move them forward.
• Keep support documentation current so another technician can continue the work.

Required experience and skills

• Previous hands-on IT help desk or desktop support experience supporting real users.
• Ability to resolve common support issues independently and explain your troubleshooting approach.
• Experience using a ticketing system and remote-support tools.
• Practical understanding of account access, permissions, Windows troubleshooting, and basic networking.
• Clear written and spoken client communication, reliable follow-through, and careful handling of client information.

Helpful experience

• Supporting several business clients in a managed service provider environment.
• Microsoft 365 support.
• Maintaining support procedures and troubleshooting documentation.
• CompTIA A+ or related technical certifications.

Apply through Indeed with your resume. Be ready to discuss a support issue you owned from first contact through resolution.

Pay: $15.00 - $18.00 per hour

Application Question(s)

• Briefly describe your hands-on IT help desk or desktop support experience. Which issues did you resolve independently, and which ticketing or remote-support tools have you used?
• Several staff cannot access a business application. In a few sentences, explain your first troubleshooting steps and write the first update you would send to the client.
• Describe a support issue you escalated. What had you checked, what did you document, and how did you make sure the handoff had a clear next owner?

Work Location: In person