Atlanta's John Marshall Law School

IT Support and AI Specialist

Atlanta, GA, US$57,000-$67,000Posted 3 days ago

RemoteFull-Time IT Support $50k-$74k Georgia

Job Description

Job Summary

Atlanta’s John Marshall Law School (AJMLS) is seeking to hire a motivated and technology-oriented IT Support & AI Specialist to join our team on a full-time basis. This role provides day-to-day desktop and helpdesk support to faculty, staff, and students while supporting the adoption, training, and effective use of artificial intelligence (AI) tools across the Law School. The IT Support & AI Specialist will assist users with hardware and software troubleshooting, develop and deliver AI training, create technology resources, and help faculty and staff incorporate approved AI tools into their daily work. The successful candidate will demonstrate strong technical problem-solving skills, effective communication, and a commitment to providing responsive, professional technology support.

Ideal Experience and Qualifications

The ideal candidate will possess an associate degree in Information Technology, Computer Science, a related technical discipline, or an equivalent combination of education and experience, along with a minimum of two years of experience in IT support, desktop support, helpdesk services, technology training, or a related field. The successful candidate will demonstrate the ability to troubleshoot common technology issues, explain technical concepts to users with varying levels of technical experience, and provide practical guidance on the effective use of technology and AI tools.

Candidates should have experience supporting Windows and Mac operating systems, diagnosing hardware and software issues, and providing customer-focused technical assistance. Familiarity with generative AI platforms, including Claude, Perplexity, or comparable tools, and experience developing training materials or conducting technology workshops are highly desirable.

Preference will be given to candidates who possess a bachelor’s degree in a related field, relevant technical certifications such as Google Workspace certifications and experience supporting AI adoption, technology training, or higher education.

Core tasks and responsibilities include, but are not limited to the following

Provides day-to-day desktop and helpdesk support to faculty, staff, and students through the school’s ticketing system, telephone, email, remote support, and in-person assistance.
Diagnoses and resolves routine hardware, software, account access, connectivity, printing, peripheral, and other technology-related issues involving Windows and Mac computers and mobile devices.
Installs, configures, and troubleshoots computers, software, peripherals, and related technology equipment.
Assists with account setup, equipment deployment, and technology onboarding for new employees.
Prioritizes and triages support requests, documents resolutions, and escalates complex technical issues to the Director of IT or Network Administrator as appropriate.
Serves as a resource for faculty and staff seeking assistance with approved AI tools, including Claude, Perplexity, and comparable generative AI platforms.
Develops and delivers AI training workshops, demonstrations, and individualized coaching to improve users’ understanding and effective application of AI tools.
Assists faculty and staff in developing effective prompting strategies and identifying practical AI workflows relevant to their job responsibilities.
Develops and maintains technology guides, FAQs, training materials, job aids, and other resources to support AI adoption and general technology use.
Provides troubleshooting assistance for AI platforms and helps users address challenges related to their effective use.
Promotes responsible AI use, including awareness of accuracy, privacy, confidentiality, data security, and appropriate handling of institutional and student information.
Reviews AI adoption and training needs across departments and identifies opportunities for additional instruction and support.
Evaluates emerging AI tools and technologies and provides recommendations to the Director of IT regarding potential institutional applications.
Maintains documentation of recurring technology issues and identifies opportunities to improve support services, training resources, and user experience.
Establishes and maintains effective working relationships with faculty, staff, students, and technology vendors while providing responsive and professional customer service.
Performs other related duties and special projects as assigned.

Pay: $57,000.00 - $67,000.00 per year