IT Help Desk Technician I

Our Mission is to Identify, Hire, Train and Retain the very best people! Could that be you?

Join the Ace Electric team for opportunities to work with the best team and build your career with Ace University!

Since our inception in Valdosta, GA in 1975, Ace has been performing quality electrical installations in a full range of markets including: commercial, mission critical, education, healthcare, institutional, industrial, correctional facilities, hospitality, military bases, retail and others. In the past 15 years, locations have been added in Macon, GA, Atlanta, GA, Jackson, TN, Statesboro, GA, Sanford, NC and Plain City, OH. Ace offers fabrication services, hard bid, design-build, negotiated contracts and fee-based work. We have the resources, professional staff and project management team to handle almost any type of electrical project. Our history of safety and quality has been established through years of successful projects and satisfied customers. Ace Electric is growing bigger in business each year and has no signs of slowing down!

Benefits

• Health, Dental, Vision, Life, Disability, Accident and Critical Illness Insurances
• 401k with Match

General Summary

The IT Help Desk Technician I will serve as the first point of contact for help desk tickets with technical assistance and will troubleshoot issues that arise through diagnostic techniques and asking pertinent questions. The Help Desk Technician I is based in our Ohio Division Office and works under the direction of the IT Help Desk Supervisor located at our Home Office in Valdosta, GA.

Preferred Job Skills

• Good understanding of computer systems, mobile devices and other tech products.
• Ability to diagnose and resolve basic technical issues.
• Knowledge of the following: Windows Server, Microsoft 365 Business, Active Directory, Backup methodologies.
• Strong analytical and problem-solving skills.
• Ability to work with minimal supervisio...