IT Help Desk Coordinator Senior

The work we do matters!

Hiring Agency

Administrative Services - Agency 65

Location

Lincoln, NE

Hiring Rate

$27.785

Job Posting

JR2026-00028812 IT Help Desk Coordinator Senior (Open)

Applications No Longer Accepted On

(If no date is displayed, job is posted as open until closed):

Job Description

The Office of the Chief Information Officer does not sponsor STEM or non-immigrant work visas for this position.

Under general supervision this position will perform customer support primarily over the phone in the following areas: General IT request fulfillment and issue resolution, hardware and software support and troubleshooting, request management, user administration, systems administration, process and procedure improvement and documentation, user training and assistance, along with other related work as assigned.

Look at what we have to offer!

• 13 paid holidays
• Vacation and sick leave that begin accruing immediately
• Military leave
• 156% (that's not a typo!) state-matched retirement
• Tuition reimbursement
• Employee assistance program
• 79% employer paid health insurance plans
• Dental and vision insurance plans
• Employer-paid $20,000 life insurance policy
• Public Service Loan Forgiveness Program (PSLF) through the Federal government
• Wide variety and availability of career advancement as the largest and most diverse employer in the State
• Opportunity to be part of meaningful work and make a difference through public service
• Training and Development based on your career aspirations
• Fun, inviting teammates
• A safe and secure environment

At the State, we stand by our core values of treating others with dignity and respect, acting ethically in all situations, and creating an environment where our customer is our top priority. Apply to join our team today!

Job Duties

Call Support and Resolution: - Provides basic technical suppo