IT Help Desk Analyst

Overview and Responsibilities

In business for more than 70 years, Republic Finance is proud to be a trusted lender in over 300 communities across the United States! We specialize in providing flexible lending solutions and outstanding customer service. Driven by our shared mission to pursue excellence for our team, our customers, and our performance, we are continuously improving our customer offerings in tandem with opening more branches in new states each year. We also regularly promote from within and enjoy giving back to the communities we serve. In a nutshell, our company culture is about helping customers, investing in our employee's future, and ensuring that our performance makes an impact on our community!

We are seeking a diligent and customer-focused Service Desk Associate to join our IT support team. This role involves handling IT support requests, managing hardware and software deployments, maintaining inventory, and troubleshooting technical issues. The ideal candidate will have strong technical skills, a proactive attitude, and superb communication abilities to support end-users via phone, chat, and in person. Job responsibilities are as follows:

• Manage the shipment and return of IT equipment for remote users and offices, including packaging, tracking via UPS, updating inventory records, and ensuring accurate asset reconciliation.
• Support and administer Okta for Single Sign-On (SSO), including user access troubleshooting, application assignments, account provisioning/deprovisioning, and configuration management within the Okta administrator portal.
• Participate in scheduled on-call rotations, ensuring support availability during evenings and weekends.
• Serve as the primary ServiceNow ticket lead on a rotating weekly basis, assigning tickets to team members for resolution.
• Performing high-level triage of Service Now (SNOW) tickets to assign to the proper groups.
• Support local and network printers/print servers, create print queues...