Help Desk Technician

About Us

Los Angeles Apparel is a nearly fully vertically integrated garment manufacturing facility located in the heart of South Central Los Angeles. Our mission is to do things differently: we are contrarians, deeply focused on sustainability and efficiency in order to advance the interests of our customers, our workers, our shareholders, the community, and the world.

We are seeking a proactive Help Desk Technician to serve as the first point of contact for technical support across our organization. In this role, you will troubleshoot hardware, software, and network issues while providing excellent service through clear communication, problem-solving, and follow-through in a fast-paced and rapidly growing work environment.

Qualifications

• High school diploma or equivalent required; Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field preferred.
• 1–3 years of experience in a Help Desk, Desktop Support, or Technical Support role preferred (entry-level candidates with strong technical aptitude may also be considered).
• Experience supporting Windows 10/11, macOS, and Microsoft 365 applications.
• Experience configuring, deploying, and supporting Apple devices, including Mac computers and iPads.
• Experience supporting retail Point-of-Sale (POS) systems, including POS software, payment terminals, barcode scanners, receipt printers, cash drawers, and related peripherals.
• Ability to install, configure, troubleshoot, and maintain desktop computers, laptops, printers, mobile devices, POS equipment, and other IT hardware.
• Familiarity with Active Directory, Microsoft Entra ID (Azure AD), user account management, and password resets.
• Basic understanding of TCP/IP networking, DNS, DHCP, VPNs, and Wi-Fi troubleshooting.
• Experience using help desk ticketing systems such as ServiceNow, Jira Service Management, Zendesk, Freshservice, or similar.
• Experience with Apple Business Manager and Mobil