Bilingual Call Center Provider Technical Support Agent - Remote CA

Bilingual Call Center Provider Technical Support Agent - Remote CA

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Date: Sep 8, 2026 Location: Any city, CA, US, 99999

Req ID: 38168 Work Mode: Virtual (Exception only) Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development.

Summary

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The Bilingual Call Center Provider Technical Support Agent provides customer service and support to healthcare providers over the phone in English and Spanish. This role helps providers access and use the Provider Portal, answer questions, research issues, and find solutions.

We are looking for someone who is fluent in English and Spanish with four or more years of customer service, call center, or other telephone experience. You should be comfortable using computers, learning new systems, and helping customers solve problems.

Your role in our mission

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* Answer incoming calls from healthcare providers and provide customer service and support in English and Spanish. * Help providers access and navigate the Provider Portal, including account setup, passwords, login issues, and other basic support. * Assist with questions related to claims, eligibility, payments, authorizations, and other information available through the portal. * Research and troubleshoot provider questions using available systems and resources, providing clear information or additional support when needed. * Accurately document customer interactions and resolutions while following established customer service, quality, privacy, and security procedures. What we're looking for --------------------------

* **Fluent in E