Help Desk Technician, Level I / II

Help Desk Technician, Level I / II

Full-Time | On-Site | Kenilworth, NJ

Build Your IT Career With Real-World Experience

Document Solutions is looking for a motivated Help Desk Technician who enjoys solving problems, working with people, and learning new technology.

This is not a password-reset-only help desk role.

As part of our Managed IT Services team, you will support businesses across multiple industries and gain hands-on experience troubleshooting a wide variety of technologies, environments, and real-world IT challenges.

For someone looking to grow from Help Desk into systems administration, networking, cloud, cybersecurity, or engineering, this role provides an excellent opportunity to build that experience.

What You'll Do

You will work directly with clients and our engineering team to troubleshoot and resolve issues including:

• Windows desktop and laptop support
• Microsoft 365 and Outlook
• Active Directory and user account management
• Printers, peripherals, and workstation hardware
• Internet and network connectivity
• DNS, DHCP, TCP/IP, and basic networking
• Software installation and troubleshooting
• Computer hardware diagnostics and repair
• Remote user support
• New computer and user setups
• Ticket documentation and follow-up
• Escalating advanced issues to senior engineers when appropriate

You will work in a fast-paced MSP environment, supporting multiple clients and learning how different businesses use technology.

Who We're Looking For

We are looking for someone who is technically capable, dependable, curious, and comfortable communicating with customers.

The right candidate should have

• Previous Help Desk, Desktop Support, or IT Support experience
• Strong Windows troubleshooting skills
• Working knowledge of Microsoft 365
• Basic understanding of networking concepts including DNS, DHCP, IP addressing, and Wi-Fi
• Experience troubleshooting hardware and software problems
• Strong communication