Help Desk Technician

For over 40 years K&B Industries has served the energy, commercial**,* and military aviation**,* space, and industrial markets, providing close-tolerance machining, along with engineering, manufacturing, customer inventory management, and related value-added services. During this time, K&B has built a reputation for quality, reliability, and outstanding customer support. We are looking for a Help Desk Technician to join our team.

JOB LOCATION: Houston, Texas

PRIMARY FUNCTION

Assists in the support, implementation, and administration of the company’s I.T. environment including hardware, software, audio-visual equipment, information security, and phone system. Optimizes system performance, I.T. service delivery, and contributes to the improvement of organizational processes. Acts as level 2 support for the company’s IT department.

JOB DESCRIPTION

:

· Interacts courteously and professionally with all employees, customers, and outside vendors; seeks to support K&B’s mission and vision in daily operations

· Contributes to the development of the department’s long-term planning and meets assigned I.T. team target dates and budget goals; helps ensure that department quality, service, and productivity standards are met

· Seeks out user feedback for system improvement and enhancements

· Provides I.T. support to users at all levels of the company

· Assists in the design and deployment of I.T. solutions

· Maintains and aids in the creation of documentation of the I.T. environment and I.T. procedures

· Attends in-house and external training as directed by the department to improve skills and expand capabilities

· Is able to lift network, computer, and server hardware and peripherals

· Accesses I.T. hardware and cable plant components, which sometimes requires the ability to crawl under objects or use ladders/lifts

· Acts as a member of an on-call I.T. team to provide after-hours customer support

Secondary Duties and Responsibilities

· Works on project related teams to assist in the design, implementation, and support of organizational I.T. initiatives

· Serves as a functional backup for the System Administrator and cross-trains to perform those duties on a regular basis

· Other responsibilities and special projects as assigned

QUALIFICATIONS

Required

• Associate’s Degree in Computer Science, Computer Information Systems, or Computer Information Technology with two years of professional experience, or a High School diploma with four years of experience in the Information Technology field
• Possesses knowledge of and experience in system administration, networking, cloud services administration, information security, and virtualization
• Strong customer focus and team orientation
• Ability to appropriately handle confidential or sensitive company information
• Excellent communication skills with the ability to interact and work effectively with employees at all levels within the organization
• Ability to manage time, set priorities, and work independently
• Flexibility to work before and/or after regular office hours
• Ability to travel to remote office and remote user locations to provide on-site support as needed

Desired

• Prior experience in the administration of computers, networks, enterprise anti-virus, phone systems, information security, and virtual environments
• Oil & Gas and/or Aerospace industry experience
• Customer service experience
• Experience in process improvement
• Experience in administering CAD, CAM, and CMM software
• I.T. certification (MCP, A+, ITIL, etc.)
• Language Proficiency - Spanish

BENEFTIS

• Competitive Salary
• Full benefit package to include: Health, Dental, Vision, STD, LTD, Life Insurance, Aflac, Vacation, PTO, 401(k), & Paid Holidays

Job Type: Full-time

Pay: $28.00 - $38.00 per hour

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Work Location: In person